Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship most items within one business day of payment received. When your item ships, you will receive an email with the tracking info. If you have any questions, please email us at info@pedalsandginger.com
- Privacy & Security
- This privacy policy identifies the type of information PedalsAndGinger.com collects from its customers and how this information is used. If you have any questions about this policy, or the manner in which PedalsAndGinger.com uses personal information, we encourage you to contact us at info@pedalsandginger.com. PedalsAndGinger.com respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information received by PedalsAndGinger.com from its customers, whether such information is received by email, online forms, telephone, facsimile, mail or otherwise. This information is stored to enable the fulfillment of orders or to improve the level of service to its Customers. PedalsAndGinger.com also shares certain personal and/or financial information with its merchant account and banking vendors to process orders and payments and with common carriers to ship products to you. Unless required by law or by court order, PedalsAndGinger.com will not disclose, share or sell any customer information to any other third party without your prior authorization. Unless otherwise stated, this privacy policy does not apply to information posted by users to publicly accessible portions of our websites, including but not limited to, online forums, bulletin boards, dealer listings or online auction services. Throughout our website there are forms that request information from you and/or allow you to purchase our products. These forms typically ask for contact information (such as name, mailing address and email address), membership, login and password information and financial information (such as credit card number, expiration date and verification code) required to process your order and ship products to you. PedalsAndGinger.com will collect similar information when processing orders via telephone. The provision of such information by you is entirely voluntary. If you elect or opt in to receive information from us, we will ask for a valid email address and telephone number so we can inform you of other products or services available or to contact you about your opinion of current products and services or potential new products and services that may be offered. You may opt out of receiving future mailings from PedalsAndGinger.com by emailing your request to info@pedalsandginger.com. You may also request that we delete any personal information from our customer databases at any time.
- Returns & Replacements
- Should you need to return your purchase for a refund or replacement, you may do so within 14 days of the purchase date. Please email us at info@pedalsandginger.com or call 505.750.8045 to make arrangements to do so. Unless the return is due to a mistake on our part, there will be a 15% restocking fee and the buyer is responsible for return shipping.
- Ordering
- You may place an order directly from our website and by calling us at 505.750.8045, or emailing us at info@pedalsandginger.com. If you are unsure which part you need, we strongly suggest contacting us so that we can assist you.
- Payment, Pricing & Promotions
- PedalsAndGinger.com accepts PayPal for payment. You may also pay with any major credit card through the PayPal system.
- Viewing Orders
- You may view the status of your order at any time by logging in to your account at PedalsAndGinger.com.
- Updating Account Information
- If at any time you wish to update any of your account information such as a shipping address or email, you may do so by emailing your request to info@pedalsandginger.com
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